SHEP HYKEN

Shep Hyken has been at the forefront of the CS/CX Revolution for decades. His experience runs the gamut from helping notable companies like Disney and FedEx to improve their already outstanding customer service, to helping small and mid-sized organizations transform poor customer experience into a highlight of the organization.

Shep carries his transformation work through both the international speaking stage as well as direct business consulting across the globe.

In his own words, Shep says “I’m honored to join the CX Malaysia advisory board. Today’s customers are smarter, more demanding, and have more choices than ever before. That’s why customer experience isn’t just important, it’s a competitive necessity. I look forward to working alongside this outstanding group to help raise the bar for CX leadership in Malaysia and beyond,”

Shep continues to keep up to the latest and the best for his audience where we look forward to having Shep inspire Malaysia’s CX to new heights through the ambassadorship and advisory work at the CX Malaysia (CXM) Global Advisory Panel.