MANOJ MENON

Manoj is founder and CEO of Twimbit, the organisation behind the State of CX in Malaysia Research and Report.

Manoj’s views on Customer Experience: –

‘Customer Experience (CX) is the defining agenda of our times, shaping the success of businesses and nations alike. As industry leaders, we have a critical responsibility to advance CX strategies that drive meaningful impact. I am thrilled to be part of this transformative journey, and I am inspired by the opportunity to infuse the ethos of Malaysian hospitality—renowned for its warmth and inclusivity—into the nation’s CX strategy and vision. Together, we will build a future where exceptional customer experiences elevate Malaysia’s global standing.’

Manoj joins others in CX Malaysia’s Global Advisory Panel in an advocacy and advisory role. Look forward to contributions from Manoj as we move towards a more customer centric nation.