CXPA Resources

The Customer Experience Professionals Association (CXPA) is a global non-profit organisation dedicated to advancing the customer experience profession. CXPA supports CX professionals throughout their careers by providing opportunities to share, learn, inspire and grow, while developing respected standards, resources, certification and best practices that strengthen the discipline of customer experience worldwide

The Certified Customer Experience Professional (CCXP) is an independent, industry-recognised professional credential awarded by the Customer Experience Professionals Association (CXPA). It recognises CX professionals who have demonstrated the experience, knowledge and competency required to lead and manage customer experience initiatives. The CCXP provides a recognised benchmark for CX expertise, validates professional capabilities and reflects a commitment to continuous learning and excellence in the customer experience profession.