Unlock Your Path to Becoming a Certified Customer Experience Professional (CCXP)

    Join an Exclusive Webinar with the Customer Experience Professionals Association (CXPA)

    If you’ve been considering earning your Certified Customer Experience Professional (CCXP) credential, this webinar is the perfect place to begin.

    Join Adrienne Bryant, Certification Director at the Customer Experience Professionals Association (CXPA), as she takes you through everything you need to know about the CCXP certification—from eligibility requirements to preparing for the examination.

    Whether you’re looking to validate your CX expertise, advance your career, or better understand the global standard for customer experience professionals, this session will provide valuable insights and practical guidance.

    Hear from Malaysia’s CCXP Professionals

    Following the presentation, stay for an engaging panel discussion featuring two of Malaysia’s own CCXP-certified professionals:

    1. Manpreet Singh, Group Head for Customer Experience (CX), CIMB Group
    2. Cynthia Tang, Head of Customer Experience, Thomson Hospital

     

    They will share their personal certification journeys, preparation strategies, lessons learned, and how earning the CCXP has enhanced their careers in customer experience.

    Register Today!
    Whether you’re ready to begin your certification journey or simply exploring your options, this webinar will provide the knowledge and confidence you need to take the next step.

    Reserve your place today!

    REGISTER NOW

    Webinar Details

    28 July 2026 (Tuesday), 10:00 AM (MYT)
    Zoom Platform

    What You’ll Learn During this webinar, Adrienne Bryant will cover:

    A Look at the CCXP Program
    • Overview of the CCXP certification
    • Eligibility requirements
    The CXPA CX Framework
    • An introduction to the five core competencies that define customer experience excellence
    The CCXP Examination
    • Exam structure
    • Format and content
    • What to expect
    The Certification Journey
    • The complete process—from submitting your application through to taking the examination

    Why Attend?

    1. Gain a clear understanding of the CCXP certification process.
    2. Learn directly from the Certification Director of the CXPA.
    3. Discover what to expect in the examination.
    4. Hear practical advice from Malaysian professionals who have successfully earned the CCXP designation.
    5. Take the first step towards achieving one of the world’s most recognised customer experience certifications.