Author Archive

Tim Saw A strategic Corporate and Marketing Communications professional with a solid career spanning over 35 years, in government, international marketing organisation, international telecommunications company as well as a multi-national advertising firm. Extensive experience and exposure in integrated marketing communications, corporate communications, advertising, including brand management. Tim last held the position of Director Strategic Communications [...]

Ken Ng Ken Ng, a distinguished CX Architect, Certified Professional Speaker, and Certified NLP Coach, is renowned as “Sifu” within the industry, signifying his revered status among peers, colleagues, partners, and clients. With over 25 years of strategic and operational experience in sales, service, and customer interaction management across Asia, Ken holds a BSc in [...]

Jusri Ong Jusri is the founder, managing director and principal consultant of Telecontinent. He was previously an EXCO member of CCAM, and currently is a committee member of GBS Malaysia (formerly known as Outsourcing Malaysia) and spent 19 years in the contact centre outsourcing industry. A certified COP Master-class graduate (IAOP) and awarded the Best [...]

Dato’ Zuhri Iskandar Dato’ Zuhri Iskandar is a communication practitioner for more than 25 years, specialising in strategic communication, as well as media and government relations. Currently he is the Director of Corporate Communication of Pharmaniaga Berhad, the largest integrated healthcare company in Malaysia. Pharmaniaga’s principal activities include manufacturing of generic pharmaceuticals, logistics & distribution, [...]

Raj Chaudhuri Raj Chaudhuri, Board of Director, member of the Country Executive Team for American Express Malaysia. He is responsible for delivering on the vision & roadmap for an array of Processes on a global scale. A keen enthusiast in bringing a digital revolution in servicing world, Raj focuses on empowering teams to drive Process [...]

Robin Chen Robin has more than 20 years experience and exposure in Customer Engagement and Service Quality in both Asia Pacific and key International markets. Robin is an employee in CIMB Bank since 2009, currently a Director Performance & Communication. He has held various roles in his 15 years career with American Express International, including Customer [...]

Vigneswaran Sivalingam Vigneswaran Sivalingam is the Chief Executive & Associate Partner at EY Forge Sdn. Bhd. (part of Ernst & Young, Malaysia) where he is responsible for the Managed Services business. Vig is now serving his second term as the President of the Association after having been re-elected on 11 July 2025. Prior to his [...]