Raj Chaudhuri Raj Chaudhuri, Board of Director, member of the Country Executive Team for American Express Malaysia. He is responsible for delivering on the vision & roadmap for an array of Processes on a global scale. A keen enthusiast in bringing a digital revolution in servicing world, Raj focuses on empowering teams to drive Process [...]
Robin Chen Robin has more than 20 years experience and exposure in Customer Engagement and Service Quality in both Asia Pacific and key International markets. Robin is an employee in CIMB Bank since 2009, currently a Director Performance & Communication. He has held various roles in his 15 years career with American Express International, including Customer [...]
Tommy Ng Tommy is the Country Director of Nubitel Technology, a leading provider of Contact Center , Digital Automation and Enterprise Solutions. He is responsible bring growth to the Nubitel Apac group. He has been instrumental in taking Microtel Technology next-generation communications solutions to multiple geographies including Thailand, Brunei, Indonesia, Cambodia, Vietnam and Philippines. He [...]
Celine Chan Celine Chan is the Regional Client Success and Business Development Director, for Transcosmos APAC. She is responsible for the overall management of global accounts in Asia Pacific and the growth and success of the portfolio of clients in APAC for Transcosmos. She is a seasoned business leader in the CX space, with a proven [...]
Vigneswaran Sivalingam Vigneswaran Sivalingam is the Chief Executive & Associate Partner at EY Forge Sdn. Bhd. (part of Ernst & Young, Malaysia) where he is responsible for the Managed Services business. Vig is now serving his second term as the President of the Association after having been re-elected on 11 July 2025. Prior to his [...]