S. Thilakavathi Thila is the Contact Centre Offering Architect for the Banking BPS business in DXC Technology , which is a multinational IT services and consulting company. She brings with her more than 20 years of contact center experience ranging from delivery, transition and transformation, delivery excellence with a focus on inbound operations, with an [...]
Norhana Nawawi Suri Pharmacist at GoodScience Sdn Bhd. Manufacturing industry
Kevin Christie Having accumulated more than 27 years of professional experience primarily in the BPO industry, I possess a diverse range of expertise in overseeing numerous business verticals such as Customer Services, Shared Services, Content Moderation, eCommerce, Technology, Online Travel, and more. Throughout my career, I have held leadership roles, including successfully managing a 1000 [...]
Ken Ng Ken Ng, a distinguished CX Architect, Certified Professional Speaker, and Certified NLP Coach, is renowned as “Sifu” within the industry, signifying his revered status among peers, colleagues, partners, and clients. With over 25 years of strategic and operational experience in sales, service, and customer interaction management across Asia, Ken holds a BSc in [...]
Jusri Ong Jusri is the founder, managing director and principal consultant of Telecontinent. He was previously an EXCO member of CCAM, and currently is a committee member of GBS Malaysia (formerly known as Outsourcing Malaysia) and spent 19 years in the contact centre outsourcing industry. A certified COP Master-class graduate (IAOP) and awarded the Best [...]
Fatimah Hussein Fatimah Hussein has a career spanning over 30 years in Banking, and enjoying every moment of it. Her career starts in Citibank Berhad where she spent more than 10 years in Sales and Marketing. She subsequently joined Senior Leadership Team in Bank Simpanan Nasional (BSN) as Director of Total Quality Management & Service [...]
Dato’ Zuhri Iskandar Dato’ Zuhri Iskandar is a communication practitioner for more than 25 years, specialising in strategic communication, as well as media and government relations. Currently he is the Director of Corporate Communication of Pharmaniaga Berhad, the largest integrated healthcare company in Malaysia. Pharmaniaga’s principal activities include manufacturing of generic pharmaceuticals, logistics & distribution, [...]
Buvaneswaran Segaran Buvaneswaran Segaran or known as Buvan Segaran is the Director of Ops/Site Director for Majorel Malaysia. He is responsible for overall service delivery and operation excellence for Majorel Malaysia. He brings with him more than 25 years of experience ranging from financial institution and IT Service Industry. He is now spearheading workforce of [...]
Raj Chaudhuri Raj Chaudhuri, Board of Director, member of the Country Executive Team for American Express Malaysia. He is responsible for delivering on the vision & roadmap for an array of Processes on a global scale. A keen enthusiast in bringing a digital revolution in servicing world, Raj focuses on empowering teams to drive Process [...]
Robin Chen Robin has more than 20 years experience and exposure in Customer Engagement and Service Quality in both Asia Pacific and key International markets. Robin is an employee in CIMB Bank since 2009, currently a Director Performance & Communication. He has held various roles in his 15 years career with American Express International, including Customer [...]