Manpreet SinghSenior Managing Director & Group Head for CX CIMB Group An award winning CX leader and CCXP, with a commendable track record of building and delivering Customer Experience solutions in both local and international markets. Her forte lies in developing and leading CX strategies, delivering UIUX and driving Digital Transformation programmes with P&L responsibility, [...]
Manoj MenonTwimbit Singapore Manoj is founder and CEO of Twimbit, the organisation behind the State of CX in Malaysia Research and Report. Manoj’s views on Customer Experience: - ‘Customer Experience (CX) is the defining agenda of our times, shaping the success of businesses and nations alike. As industry leaders, we have a critical responsibility to [...]
Raymond DavadassDaythree Business Services Malaysia Raymond is the visionary Founder and CEO of Daythree Digital Berhad, where he leads strategic management and digital transformation initiatives with a strong focus on sustainable growth and continuous improvement. He holds a Master of Business Administration (Strategy & Planning) and is a Chartered Accountant—credentials that underpin his disciplined, outcomes-driven [...]
Lolitta SuffianBank Simpanan Nasional (BSN) Malaysia Lolitta Suffian is a creative force in the world of Customer Experience, with over 23 years of leadership across industries - from fintech to logistics, mobility to telecommunications, and now banking. She recently joined Bank Simpanan Nasional (BSN) as Senior Vice President of Customer Experience, where she champions financial [...]
Lau Yin MayCelcomDigi Malaysia Welcoming Lau Yin May, Chief Customer Experience Officer at CelcomDigi to CX Malaysia’s Global Advisory Panel. Yin May is one of the leading CX Leaders in Malaysia with a strong background in Brand Strategy, Marketing, Business Transformation and Media Communications that cuts across Airlines, Hospitality, Financial Services and Consumer Markets. Her [...]
George AvelingConsultant Australia/Malaysia CX Malaysia welcomes George Aveling, Chief Re-Imagineer at Elementrix to our Global Advisory Panel. George has been a long-time driver of the Customer Experience in Malaysia, at a consulting level - to create real impact for major organisations across various industries in Malaysia - and through his thought-leadership. In George’s words: - [...]
Michelle LiewRHB MALAYSIA Welcome Michelle Liew, Head of Group Customer Experience, RHB Bank, to the CX Malaysia Global Advisory Panel. Every day, we navigate a landscape saturated with products, services, and experiences, both online and offline. We encounter countless moments that shape our perceptions of brands. While some of these moments pass unnoticed, others leave [...]
Shep HykenShepard Presentations LLC USA Shep Hyken has been at the forefront of the CS/CX Revolution for decades. His experience runs the gamut from helping notable companies like Disney and FedEx to improve their already outstanding customer service, to helping small and mid-sized organizations transform poor customer experience into a highlight of the organization. Shep [...]