CYNTHIA TANG Cynthia is a Customer Experience leader with over a decade of experience driving CX transformation across healthcare and large-scale retail. Currently heading Customer Experience at a leading private healthcare group, she leads CX strategy, service culture, Voice of Customer programmes, omnichannel journey design, and frontline enablement across a multi-site hospital and fertility network. [...]
VIVIEN LEE Vivien Lee has more than 20 years of experience in Customer Experience, Contact Centre Operations and Service Transformation across multiple industries including logistics, e-commerce, telecommunications and financial services. Vivien is currently the Head of Customer Service at Pos Malaysia Berhad, where she leads end-to-end customer service operations for a national-scale organisation. She has [...]